The Boring Bit
-
When depositing articles for alteration or repair, please ensure they are clean and hygienic.
-
If attending for a formal wear fitting, please wear suitable underwear and bring the shoes you will be wearing with the outfit.
-
Be clear about your requirements and advise us if you want things done differently to how we have stated.
-
If things go wrong, please inform us respectfully and we will do our best to resolve the issue. We will not tolerate aggression or verbal abuse.
-
If there is any damage caused to your item in our care, we will do our best to rectify by repair, replace or refund.
-
We ask that you give us as much notice as possible if you cannot make your appointment time. No-shows may not be accommodated in the future. We reserve the right to charge for missed appointments.
-
We may ask for payment in advance for large orders or ones where there is an outlay.
-
We will take steps to recover any fees that are unpaid. If you are having financial difficulties, please let us know, we will do our best to help.
-
Articles not collected within three months of completion date will be donated, sold or otherwise disposed of.